DEFYNE PERFORMANCE — CONTACT INFORMATION

Last Updated: September 21, 2026

SECTION 1 — BUSINESS CONTACT

1.1 Business Name. DEFYNE PERFORMANCE

1.2 Website. https://www.defyneperformance.com

1.3 Email. defyneperformance@gmail.com

1.4 Jurisdiction. Manitoba, Canada

SECTION 2 — CUSTOMER SUPPORT

2.1 General Support. Contact us by email for assistance with:

(a) orders and payments;
(b) digital-product delivery;
(c) downloads and technical access;
(d) coaching and consultations;
(e) subscriptions and billing;
(f) cancellations and contract freezes;
(g) returns and refunds;
(h) privacy requests; and
(i) complaints or legal notices.

2.2 Information to Include. To help us locate your information, include:

(a) your full name;
(b) the email address used for the purchase;
(c) your order or subscription number, if available; and
(d) a clear description of your question or requested action.

2.3 Sensitive Information. Do not send complete payment-card numbers, passwords, government identification, or unnecessary medical records by email.

SECTION 3 — CANCELLATION REQUESTS

3.1 Subscription Cancellations. Subscription and coaching cancellation requests may be sent to:

defyneperformance@gmail.com

3.2 Timing. The date and time shown in DEFYNE PERFORMANCE’s email system will be used to determine when an emailed cancellation request was received.

3.3 Applicable Policy. Cancellation requests are governed by the Purchase Options Cancellation Policy and any coaching agreement accepted at enrolment.

SECTION 4 — PRIVACY REQUESTS

4.1 Requests. Requests to access, correct, delete, or ask questions about personal information may be sent to:

defyneperformance@gmail.com

4.2 Verification. We may request reasonable information to verify your identity before processing a privacy or account request.

SECTION 5 — RESPONSE AND COMMUNICATION

5.1 Response Time. We will make a reasonable effort to respond as soon as practical. Response times may vary depending on the nature and complexity of the request.

5.2 Transactional Messages. Customers may receive necessary communications concerning:

(a) orders;
(b) digital delivery;
(c) coaching;
(d) appointments;
(e) subscriptions;
(f) payments; and
(g) account security.

5.3 Marketing Messages. Marketing communications may be unsubscribed from using the method included in the message.

SECTION 6 — PUBLIC PHONE AND ADDRESS

6.1 Current Contact Method. Email is currently the primary public contact method for DEFYNE PERFORMANCE.

6.2 Additional Details. A dedicated public business telephone number and non-residential business mailing address are not currently published. This policy will be updated when suitable business contact services are established