FAQs

DEFYNE PERFORMANCE FAQs

Last updated: September 21, 2026

About DEFYNE PERFORMANCE

What is DEFYNE PERFORMANCE?
DEFYNE PERFORMANCE is a global online fitness coaching and digital training platform offering structured workout programs, practical nutrition-focused resources, and personalized coaching support. Services and products are delivered online so you can train at home, in a gym, or while travelling.

Do you offer in-person coaching?
No. DEFYNE PERFORMANCE currently provides online coaching, virtual consultations, and digital products only.

Who are the programs for?
Our programs are designed for people who want structure, consistency, and accountability. They can support goals such as fat loss, strength, muscle building, improved performance, and sustainable training habits. Choose a program based on your goal, experience, schedule, and available equipment.

I am new to training. Where should I start?
Start with a program that matches your current experience and the number of days you can realistically train. If you are unsure, contact us with your goal, experience level, schedule, and available equipment before purchasing.

Do you offer programs for different genders?
Yes. Choose based on your goal, experience, schedule, and training preferences. Review each product page for its specific focus and inclusions.

What results can I expect?
Results vary based on factors such as consistency, training history, nutrition, recovery, stress, and adherence. DEFYNE PERFORMANCE provides strategy, structure, and support but does not guarantee a specific outcome.

Programs, Ebooks, and Digital Products

What is included in a workout program?
Inclusions vary by product and can include a weekly training structure, exercises, sets, repetitions, rest guidance, progression guidance, and training phases. Check the product page for the exact contents before purchasing.

Do programs include exercise demonstrations?
If a program includes demonstrations or tutorial links, this is stated on its product page. For personalized form feedback or training adjustments, consider online coaching.

What format are the ebooks and digital products?
Most digital products are delivered as downloadable PDF files. You can save them to your device and print them for personal use. Any different format or special feature will be stated on the product page.

Can I edit the PDF files?
Most PDFs are not designed to be edited. Some products may include printable planners or logs. Editable features are stated on the relevant product page.

Can I share my purchase?
No. Digital products, programs, and coaching materials are licensed for individual, personal use only. Sharing files, download links, screenshots, or access credentials is not permitted.

Do you provide nutrition plans?
DEFYNE PERFORMANCE offers educational nutrition resources such as meal-planning tools, recipes, and protein-focused guides. Coaching may include general nutrition guidance. We do not provide medical nutrition therapy or meal plans for medical conditions.

Ordering, Payment, and Digital Delivery

How do I purchase a digital product?
Select the digital product you want, add it to your cart, and complete checkout on defyneperformance.com.

How do I enrol in coaching?
Coaching pages direct you to Trainerize, where coaching enrolment, agreement acceptance, and recurring payment are completed. Follow the instructions shown for the coaching option you select.

How do I receive a digital download?
Access is typically provided after checkout through the order confirmation page and/or the email address used for the order. The exact delivery method can vary by product.

I did not receive my download. What should I do?
Check your spam, junk, and promotions folders, and confirm that the email used at checkout is correct. If you still cannot locate it, contact support with your order email, product name, and approximate purchase time.

Can I access my download later?
Access can depend on the product and delivery method. Download and securely save your files as soon as you receive them.

What payment methods do you accept?
Available payment methods are displayed during the relevant Shopify or Trainerize checkout and can vary by region and device.

Will I be charged tax?
Applicable taxes, if any, are calculated and displayed before you complete payment.

Can I change a digital-product order after purchase?
Digital products can be delivered immediately, so changes might not be possible after delivery. If you selected the wrong product, contact support as soon as possible.

Do you offer refunds on digital products?
Digital-product sales are final unless a refund is required by applicable law. Review the product details carefully before purchasing. The current Refund Policy applies.

Online Coaching

What is online coaching?
Online coaching is an ongoing service that provides structure, accountability, and personalized guidance. Depending on your plan, it can include an intake assessment, training guidance, progress check-ins, adjustments, and communication support.

What is included in coaching?
Features, communication methods, and check-in frequency vary by plan. Review the coaching page and Trainerize checkout information for the exact inclusions and commitment before enrolling.

How do coaching calls work?
If your plan includes a virtual call, use the booking instructions or scheduling link provided for that service.

What if I need to cancel or reschedule a call?
Submit cancellation or rescheduling requests at least 24 hours before the scheduled start time. Late cancellations and missed sessions may be forfeited. This session rule is separate from cancelling a coaching agreement.

How does recurring coaching billing work?
Recurring coaching payments are processed through Trainerize according to the interval, commitment, and terms presented during enrolment.

Can I cancel a new coaching agreement?
A valid new-agreement cancellation can receive a full refund when submitted within the earlier of five business days or seven calendar days after enrolment, subject to the coaching agreement and applicable law.

What happens if I cancel coaching after the initial cancellation period?
After the initial cancellation period, the current terms require 30 calendar days’ notice and two final biweekly payments. Coaching access continues during the notice period. A 20% early-cancellation fee is calculated on the unpaid agreement balance remaining after those two payments. Review the accepted coaching agreement and Purchase Options Cancellation Policy for the complete terms.

Can I freeze my coaching agreement?
An approved freeze is available one month at a time, up to six months in total. Billing and coaching pause during the approved freeze, the agreement end date extends by the exact freeze length, and the original commitment must still be completed. Approval and full terms are governed by the coaching agreement.

What happens if a coaching payment fails?
Access may be paused until payment is successfully processed. Update the payment method through Trainerize or contact support if you need assistance.

Health and Safety

Is your content medical advice?
No. DEFYNE PERFORMANCE products and coaching are educational and informational and are not medical advice. Consult a qualified healthcare professional before beginning exercise or nutrition changes, especially if you have an injury, limitation, medical condition, or other health concern.

Can you accommodate an injury or limitation?
If a qualified healthcare professional has cleared you to train, coaching may help adapt exercises around disclosed limitations. You are responsible for providing accurate information and training within your safe limits.

Do you provide medical meal plans?
No. Consult a registered dietitian or other qualified healthcare professional if you need medical nutrition therapy or a meal plan for a medical condition.

Technical Support

I cannot open a PDF. What should I do?
Try downloading the file again, using a current PDF reader, switching browsers, or opening it on another device. If the issue continues, contact support.

My download link is not working. What should I do?
Confirm your internet connection, try another browser, and temporarily disable any VPN that might interfere. If the link has expired or still fails, contact support with your order email and product name.

I entered the wrong email at checkout. What should I do?
Contact support as soon as possible with your name, the email entered at checkout, the correct email, and any available purchase details.

Discounts, Accounts, and Use Restrictions

Do you offer discount codes?
Promotions may be offered at selected times and will be displayed on the website or shared through official DEFYNE PERFORMANCE communications.

Why is my discount code not working?
Check the spelling, expiry date, minimum-purchase requirement, and product exclusions. If it still does not work, contact support with the code and the error shown.

Do I need a Shopify customer account to purchase?
Not necessarily. Digital products can be purchased through Shopify checkout, while coaching enrolment and billing are completed through Trainerize.

Can I copy, reproduce, or resell DEFYNE PERFORMANCE materials?
No. DEFYNE PERFORMANCE content is protected and provided for individual, personal use only. Unauthorized copying, distribution, reproduction, licensing, or resale is prohibited.

Can a team or business use your materials?
Personal-use purchases do not include team or commercial rights. Contact us to ask whether a separate licensing arrangement is available.

Contact

How do I contact support?
Email: defyneperformance@gmail.com Include your order or enrolment email, the relevant product or coaching plan, and a clear description of what you need help with.